If you have any questions about your license or about the features and possibilities of the TradeCast platform, feel free to contact TradeCast at any time. Our TradeCast Support team is ready to answer your questions in a solution-oriented manner and provide you with the answers you need to move forward as quickly as possible.
The TradeCast Support team strives to provide you with an answer to your question within 24 hours. In some cases - for example, more complex requests that require some research - it may take longer than 24 hours before an answer is provided to you. The TradeCast Support team strives to provide you with updates during the answering process, so that you know at all times what phase of the answering process your request for help is in.
To contact TradeCast Support, for example with questions about your current license, simply send an email to firstname.lastname@example.org. You will then receive an e-mail confirmation as soon as your question has been picked up by a TradeCast Support employee. This employee will personally let you know which solution phase your question or request is in. As soon as your question or request has been resolved, you will also receive a notification of this.
The TradeCast Support team is there to help you, so feel free to contact us.